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Amending or Cancelling your Train Tickets

Amending Your Tickets

Advance Tickets

Changes to the time or date of travel must be made before the departure of the first reserved train printed on your ticket. Changes to advance tickets are not possible on-board the train. The origin, destination, railcard selection, train operator and route must remain the same.

You will be liable to pay the difference between the original price paid and the price of the new journey. If the new journey is cheaper than the original price paid, you will not be eligible for a refund of the difference. The Train Operating Companies apply an Advance amendment fee of £10 per ticket for changes made to your journey.

Amending an Advance ticket involves booking your new journey on takethetrain.co.uk, and then applying for a refund of your original ticket before the departure of the first reserved train printed on your original ticket.

Off-Peak Tickets

If you wish to amend the time of travel or class of an Off-Peak ticket, you can pay the difference between the original price paid and the price of the new journey. If the new journey is cheaper than the original price paid, you will not be eligible for a refund of the difference. There will be a £10 administration fee per booking for changes made to your journey.

If you wish to make changes to the date or route of a ticket, you will need to buy a new ticket on takethetrain.co.uk and then apply for a refund on the original ticket.

Anytime Tickets

Anytime tickets are fully flexible, therefore there is no restriction on when you can travel.

If you wish to amend the date of a single ticket (or outward travel date for a return ticket), the route of a ticket or downgrade from First Class to Standard Class, you will need to buy a new ticket on takethetrain.co.uk and apply for a refund on the original ticket. There will be a £10 administration fee per booking for changes made to your journey.

Cancellations

If you no longer wish to travel you should simply apply for a refund (which in effect cancels your ticket). You'll find more information on how to request a refund below.

If you still wish to travel but need to amend your ticket follow the instructions above.

If I cancel my tickets how much would I get back?

How much you get back depends on the terms of the ticket you have bought. Advance purchase tickets are typically non-refundable, so you won’t get anything back. Whereas Anytime tickets are fully refundable. See the “Can I Apply for a Refund” section below for more information on how much you are likely to get back. All refunds are subject to a £10 administration fee per ticket cancelled. Keep in mind that if you buy two singles to make up a return journey and need to cancel them both, the administration fee will be £10 for each ticket (£20 in total).

Can I apply for a refund?

Advance Tickets

Advance tickets are non-refundable, unless the service was subject to cancellation by the Train Operating Company. You can amend an Advance ticket by purchasing a qualifying replacement ticket, which then allows you to apply for a refund of your original ticket. If you have already purchased a qualifying replacement ticket, follow the instructions below to apply for a refund of your original ticket.

Off-Peak Tickets

Off-Peak tickets may be eligible for a refund. If you decide not to use your ticket to make all or part of your intended journey, then you can apply for a refund.

Anytime Tickets

Anytime tickets may be eligible for a refund. If you decide not to use your ticket to make all or part of your intended journey, then you can apply for a refund.

Time limit for refunds on all tickets

Please note that the National Rail Conditions of Carriage (conditions enforced by the train companies and which apply to every ticket sold) state that to be eligible for a refund all tickets must be returned to takethetrain.co.uk within 28-days of the expiry of the validity of the ticket. If you bought two single tickets for a return journey, this means each ticket will have a different time limit for refund. Upon receipt of any ticket(s) takethetrain.co.uk will assess the tickets eligibility for refund in accordance with all applicable conditions before making a refund. It is the customer's responsibility to ensure that tickets are returned within these time limits and we therefore recommend that you use a secure and fast method of delivery such as Royal Mail Special Delivery when returning tickets to us.

How do I apply for a refund?

To apply for a refund please print and complete this form, and return it with your unused train tickets to the following address:

  • RAIL REFUNDS
  • takethetrain.co.uk
  • Alpha Tower
  • Suffolk Street Queensway
  • Birmingham B1 1TT

Ticket on Departure (ToD) tickets must be collected and returned with the refund application.

Please ensure when returning tickets to us in the post that the tickets are appropriately covered against loss as we can only process refund once we have received the tickets. We recommend that you use Royal Mail Special Delivery because this service allows you to insure the tickets to their face value. Eligible refunds will take up to 28 days to be processed. You will normally be required to pay a takethetrain.co.uk administration fee of £10 for the refund of each eligible ticket. Please note that refunds based on advanced ticket amendments are charged differently.

takethetrain.co.uk can only issue refunds in accordance with very strict guidelines issued by the train companies. Any refund amount will normally take into account any use you have made of the ticket and in some circumstances, no refund will be paid.