takethetrain.co.uk - hop onboard for less

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Frequently Asked Questions (FAQ)

Questions regarding payment

Questions regarding ticket delivery

Questions regarding passenger assistance


How can I pay for my ticket?

You can make your payment using the following types of payment card:

  • Visa Credit, Visa Debit, Visa Electron
  • Mastercard Credit
  • Maestro

You may use any card to pay for tickets with takethetrain.co.uk without incurring any additional fees.


When will my tickets be delivered?

First Class delivery - If you have placed your order before 2pm, your tickets should arrive within 5 clear working days.

Next Day delivery - If ordered before 2pm on a working day, your tickets will be delivered by 1pm the next day (for most parts of the UK). If ordered after 2pm, your tickets will arrive within 2 days.

What should I do if I have not received my tickets?

If your tickets have not been delivered by the expected date, please contact our customer service team. In any event, please contact us if your tickets have not arrived within 3 working days of your departure date.

How do I collect my tickets from a Ticket on Departure machine?

  • Insert your credit/debit card that was used to make the booking
  • Key in your unique booking reference number
  • Wait for all coupons to be printed, the collection receipt will be the final coupon

What should I do if I do not receive my booking confirmation?

If you have not received your email booking confirmation 30-mins after making a booking , please email us.

Seat Reservations

takethetrain.co.uk will request any seat preferences that you specify electronically. Seat allocations are subject to availability and we cannot guarantee that either your preferences will be met or a seat will be reserved at all. Sometimes we are unable to reserve seats due to availability and this will be confirmed on your confirmation note. If our systems have not confirmed seat reservations and you require a seat due to special circumstances, please call the Passenger Assistance line for the relevant Train Operator – see the Passenger Assistance section.

Passenger Assistance

What if I require assistance when travelling?

The train company(s) responsible for running the trains for your journey will be happy to help with any assistance you require when travelling. They usually require at least 24 hours' notice in order to arrange assistance.

Please refer to the details on the National Rail website to find the contact details for the relevant train company. Give them a call and they will do their best to help. Enjoy your journey.